1. Who We Are

These Terms govern your use of the website, platform, software applications, and related services (the “Services”) provided by:

Narrative AB
Registered in: Sweden
Company Registration Number: 559565-9979
Registered Office: Grevgatan 67, Stockholm 114 59
Email: support@your-saga.com

2. Scope of the Services

The Services provide voice and text interviews of life stories allowing users to record these in audio and text and produce various end products including but not limited to hardcover books.

Where AI tools are used to generate, analyze, summarize, or process content, such functionality is described in Section 12.

3. Eligibility

To use the Services you must be:

• at least the age of digital consent in your country, and
• a resident in the European Union, EEA, Switzerland or the United Kingdom.

4. Account Registration

You agree to:

• Provide accurate and complete information
• Maintain confidentiality of credentials
• Notify us of unauthorized access

You may request deletion of your account at any time.

5. Purchases, Subscriptions & Pricing

5.1 Pricing Transparency

Before purchase, we clearly disclose:

• Total price including VAT and all fees
• Payment method

6. Right of Withdrawal (EU/EEA/UK Consumers)

If you are a consumer, you have the right to withdraw from a digital services contract within 14 days of conclusion without giving any reason.

To exercise withdrawal, contact: support@your-saga.com or Narrative AB, Grevgatan 67, Stockholm 114 59.

If you request immediate access to digital services, you expressly consent to performance beginning immediately and acknowledge that your withdrawal right ends once full performance begins.

7. Digital Content Conformity Guarantee

Under Directive (EU) 2019/770, we guarantee that the Services:

• Conform to their description
• Are fit for ordinary purpose
• Include necessary updates (including security updates)
• Remain accessible during subscription term

If the Services lack conformity, you are entitled to: (1) correction within reasonable time; (2) proportionate price reduction; or (3) termination with refund where non-conformity is substantial.

Nothing in these Terms limits statutory consumer rights.

8. User Content

You retain ownership of content you upload (“User Content”).

You grant us a non-exclusive, worldwide license to host, process, store, and display User Content solely to provide the Services.

If you upload personal data of others, you confirm you have lawful basis to do so.

We may remove content that is illegal under EU law, violates these Terms, or infringes third-party rights.

You may use the Services only for lawful purposes. You specifically agree not to:

• Upload unlawful, obscene, or infringing content
• Access accounts or systems without authorization
• Submit content you do not have rights to
• Interfere with the integrity or security of the Services
• Upload viruses, malware, or harmful code
• Use the Services in violation of applicable laws

We may suspend or terminate your access if you violate these Terms.

9. Digital Services Act (DSA) Compliance

9.1 Single Point of Contact

For EU authorities and users: support@your-saga.com

9.2 Notice-and-Action Mechanism

Users may report illegal content by providing a URL or identifier, explanation of alleged illegality, contact information, and a good faith statement. We will review promptly, take proportionate action, and provide a statement of reasons.

9.3 Statement of Reasons

Where content is removed or access restricted, affected users receive the reason for decision, legal or contractual basis, and appeal options.

9.4 Transparency Reporting

We publish annual transparency reports where legally required.

10. Data Protection

Personal data is processed according to our Privacy Policy and applicable laws including GDPR and UK GDPR.

10.1 Your Rights

You have the right to: access, rectification, erasure, restriction, objection, portability, and not be subject solely to automated decision-making.

10.2 International Transfers

Where personal data is transferred outside the EU/EEA, we rely on Standard Contractual Clauses (SCCs), UK IDTA/Addendum, or adequacy decisions.

10.3 Data Processing Addendum

Where customers upload personal data on behalf of third parties, a Data Processing Addendum (DPA) forms part of these Terms. See the DPA section below.

11. Cookies

Non-essential cookies are used only with prior consent. Users may accept or reject categories, withdraw consent at any time, and access detailed cookie information. See our Cookie Policy.

12. AI Transparency

Where AI systems are used:

• Outputs are machine-generated
• AI may produce inaccurate results
• Users must review outputs before reliance

We implement human oversight mechanisms, risk monitoring, and bias mitigation procedures. Where required under EU AI Act, we will disclose AI interaction, maintain risk management systems, and provide complaint mechanisms.

13. Accessibility

We aim to comply with WCAG 2.1 AA standards and European Accessibility Act requirements. Users may request accessible formats via support@your-saga.com.

14. Intellectual Property

All Service materials remain our intellectual property. You may not reverse engineer, copy for commercial use, or misuse trademarks.

15. Warranties

Except where prohibited by applicable consumer law, the Services are provided without additional commercial guarantees beyond statutory rights. This does not affect mandatory EU/UK consumer protections.

16. Limitation of Liability

Nothing in these Terms limits liability for fraud, gross negligence, or breach of statutory consumer rights. Subject to mandatory law, our total liability shall not exceed the total amount paid in the 12 months preceding the claim.

17. Modifications

We may update these Terms. Where changes materially affect consumers, advance notice will be provided and you may terminate without penalty if legally required.

18. Termination

You may terminate the Services at any time. We may suspend or terminate accounts where Terms are materially breached or required by law. We will provide reasonable opportunity to export User Content.

19. Complaints & Dispute Resolution

You may contact us at support@your-saga.com. If unresolved, EU consumers may use the Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

20. Governing Law

These Terms are governed by the laws of your country of residence (for consumers) or Sweden for business users. Mandatory consumer protections always apply.

21. Severability

If any provision is unenforceable, the remainder remains valid.

22. Entire Agreement

These Terms, Privacy Policy, Cookie Policy, and the Data Processing Agreement (available on request at support@your-saga.com) form the entire agreement.